Communications Skills Workshop

GOALS

• Successful one-on-one interactions
• To move people toward your ideas and to respond positively
• Communicating effectively in difficult or adversarial situations

CONTENT 

• Communicating with colleagues, employers, staff, clients and customers
• Handling difficult people, and sensitive or threatening topics
• Making informal, across-the-table presentations

LENGTH

This is a half-day or full-day workshop.

FORMAT 

The workshop can accommodate unlimited participants.

GROUP SIZE

Barbara personally instructs and coaches the participants. Each participant is asked to come prepared with a typical interpersonal communication of a challenging nature, which they will work on throughout the day. All participants are videotaped extensively, and learn from watching the videotapes and from critique offered by Barbara and the group.

KEY SUBJECTS

• Listening skills
• Building rapport and winning trust
• Getting and keeping the attention of listeners
• Presenting information and ideas so that listeners understand, accept, and recall what you have said
• Non-verbal communication
• Personal communication styles
• Managing your nerves
• Managing your message
• Handling tough questions and reasonable people